If I download the 1/ST Bet app, what happens to my Xpressbet app?
Nothing. Continue to use both apps if you like but you should find what you need, and lots more, in the 1/ST Bet app. Let us know know if anything is missing.
How do I log in to the 1/ST Bet app?
You can sign-in using your current Xpressbet username and password, just as you currently do through your Xpressbet app. If you have forgotten your username and/or password, click on the 'Forgot' links right below the login box.
How do I access my wagering funds?
Once you login to the 1/ST Bet app, your wagering balance will automatically populate just the same way it does through your Xpressbet app. You have a single account with us. You can access your account via Xpressbet.com, the Xpressbet app and the 1/ST Bet app - it's all the same.
How do I add funds to my wallet/account?
Select the 'Add Funds' option within the Menu (top left corner of the screen) to add funds to your wallet using various payment options, including ACH, Credit Card, Paypal, and Cash at Xpressbet funding centers. Other funding methods are still available through Xpressbet.com.
I won my last bet but the winnings are not showing in my account. What should I do?
Congratulations! Funds will show when the race goes official, which means that the judges at the track have signed off on the race. You will see the race go from Live to Race Official, and this is when the winnings will show in your account.
If they do not appear after the race shows Race Official, contact us via our in-app chat for assistance.
Is my money secure in two different apps?
Xpressbet ensures that your account funds in the 1/ST Bet app are properly held and maintained as per the terms of service. Your money is safeguarded in the same fashion that Xpressbet safeguards your funds now.
Can I bet the exotics using the 1/ST Bet app?
Yes, you may continue to bet exotics through 1/ST Bet. Many exotic bet options are available. Let us know know if we are missing one of your favorites.
Can I switch back to the Xpressbet app? What happens to my bets if I do?
You may use both apps concurrently if you wish. Your account, its funds and wagers are the same once you login. Please note that wagers placed via the Xpressbet app are not currently displayed in the 1/ST Bet app. This is something we are correcting and will be fixed very soon.
Will I earn XB Rewards when I place wagers through 1/ST Bet?
Yes, wagers placed through 1/ST Bet will earn XB Rewards.
What is 1/ST Bet, and what does it have to do with Xpressbet?
We set out to build and provide our customers with a better mobile experience by modernizing our design and delivering new differentiated features to you, our valued customer. We have called it 1/ST Bet to avoid confusion with the existing XB Mobile app.
How is 1/ST Bet different than Xpressbet Mobile?
We added an integrated handicapping tool and designed a more modern, streamlined betting interface. You will also find a single view of your bets, so there is no off-page navigation necessary.
Can I keep using the the 1/ST Bet app? For how long?
Our goal is to deliver all your smartphone horse wagering needs and wants in a modern and market differentiating way. We will constantly be making improvements to it and will notify you of the new things to look for. Please let us know what you think.
I would like to give some feedback. How should I go about doing that?
We will be proactively reaching out to you, our valued customer, for feedback through short surveys via email, phone and chat. We can’t wait to hear your thoughts.
I have more questions regarding 1/ST Bet. How should I get my questions answered?
Feel free to reach out anytime using our in-app chat (select the ‘Support’ option on the Menu at the top left corner of the screen). Our Xpressbet agents are ready to address any concerns you may have.